Pidumall Warranty Policy

At Pidumall, we value your satisfaction and stand by the quality of the products we sell. Our warranty policy is designed to provide you with peace of mind.

Warranty Coverage

• The warranty applies to products purchased directly from Pidumall.
• The warranty period varies depending on the product and brand. Please refer to the product page or packaging for specific warranty details.
• Coverage includes defects in materials or workmanship under normal use.

What’s Not Covered

• Damage caused by misuse, accidents, modifications, or unauthorized repairs.
• Normal wear and tear or cosmetic damage (e.g., scratches, dents).
• Products not purchased through Pidumall or without valid proof of purchase.

How to Make a Warranty Claim

1. Contact Us: Reach out to our customer service team at support@pidumall.com with your order number, proof of purchase, and a detailed description of the issue.
2. Assessment: Our team will evaluate your claim and may request additional details or photos.
3. Resolution: If your claim is approved, we will offer a repair, replacement, or refund, depending on the product and warranty terms.

Return Shipping for Warranty Claims

• If the product is found to have a manufacturing defect, Pidumall will cover the return shipping costs.
• For claims not covered by the warranty, customers are responsible for shipping fees.

Important Notes

• Keep all original packaging and accessories until your warranty claim is resolved.
• Warranty claims may take up to 7-14 business days to process.

Contact Information

For any questions about our warranty policy or to start a claim, please email us at support@pidumall.com or call **[your phone number]**.

Pidumall is committed to your satisfaction. Thank you for trusting us with your purchase!